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Code of ConductTAYLOR SQUARE PRIVATE CLINIC - Patient Code of Conduct All Doctors and staff at Taylor Square Private Clinic follow a Code of Conduct where we will behave in a courteous and professional manner whilst maintaining the highest levels of service and care which the Practice and our patients expect. In return, patients agree and acknowledge: That they will inform the doctor if they are receiving treatment from another health professional. That they will disclose their medical history including medications to their doctor. That they have read and understood the cancellation policy and will notify the Practice in accordance with this policy when they cannot keep an appointment. They will pay for any service and products received as advised by their doctor or the Practice. They will not conduct themselves in a manner that interferes or threatens the rights of other patients, practitioners or staff including in a manner that may lead to the breach or likely breach of any policy, standard or laws. Taylor Square Private Clinic Doctors request all patients and visitors help us to make our Practice a safe place for everyone. We ask that all parties treat everyone with respect and patience. We will not accept (in person or on the phone or via email): Making verbal or physical threats. Swearing in the presence of practitioners, staff and/or other patients. Shouting or making offensive remarks. Racism/Sexism. Attending when intoxicated with alcohol and/or drugs. Damaging or stealing property. Acting in a manner that is likely to cause harassment, alarm, or distress to others in general. Anyone who carries out the above behaviour/s will be asked to leave and their future attendance at the Practice may be discontinued resulting in having to seek health care elsewhere.
Feedback InformationTaylor Square Private Clinic aims to deliver the highest standard of patient care including continuity of care, informed consent, providing information, timely appointments, follow ups and maintaining confidentiality. If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or Practice Manager, or email us at firstname.lastname@example.org or you may prefer to write to us at: 393 Bourke Street Darlinghurst NSW 2010 We take your concerns, suggestions and complaints seriously. Further, you can make a formal complaint to the following details: Health Care Complaints Commission Level 13, 323 Castlereagh St, Sydney NSW 2000 Locked Bag 18, Strawberry Hills NSW 2012 P: 1800 043 159 (Toll Free) or 02 219 7444 Fax: 02 9219 7555 Email: email@example.com Website: www.hccc.nsw.gov.au
Communication PolicyAccessing your Doctor by telephone In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the doctor. Doctors who a busy consulting will return calls as soon as practical. Emergency calls are an exception and will be taken immediately. Electronic Communication Email communication is discouraged as it is not a secure way for patient privacy. Patients have the ability to book through our online booking system.
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